GUIDE
Terms & Conditions
Welcome to the +Hotel website terms and conditions. Please read through them carefully. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy Statement regarding personal information provided by you. Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at info@plushotel-kb.com. We may change these terms from time to time without notice to you. All of the content of this website is owned by +Hotel. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice.
Shipping info
Free shipping in Hong Kong . We are working toward providing delivery to more international addresses in the future.
Returns

We guarantee to refund any item purchased on +Hotel webstore that is not in good condition. If something is not right please contact our customer service, within 7 days of receiving your purchase. Your refund will be credited back to the original method of payment. Once credited, allow up to two billing cycles for the credit to appear on your monthly billing statement.

Customer service can be reached via email( info@plushotel-kb.com ) or phone, at +852-3568-8705, from 9:3am - 6pm, Monday - Friday.

Privacy Policy
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or DOB. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience
    your information helps us to better respond to your individual needs
  • To improve our website
    we continually strive to improve our website offerings based on the information and feedback we receive from you
  • To improve customer service
    your information helps us to more effectively respond to your customer service requests and support needs
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested
  • To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc
    If at any time you would like to unsubscribe from receiving future emails, just login to account page and disable receive newsletter box
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We encrypt personal data into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.
Do we use Cookie?
Yes (Cookie are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits and . If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all Cookie via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Under 13?
Our Website is not intended for use by children under the age of 13, and we will not knowingly collect any information from any person below the age of 13.